Introduction
We recently automated the entire on-boarding process of new employees for a mid-sized IT company. The automation resulted in considerable savings in both time and effort and was a huge win-win for all stakeholders.
Key Challenges
The existing on-boarding process was highly manual, involving multiple departments such as recruitment, human resources (HR), IT and project management office (PMO) and had become increasing difficult to manage. Some of the key challenges were as follows
Highly manual and labour-intensive process
Prone to errors and omissions
Complex due to involvement of multiple systems and departments
Non-scalable as per company’s growth
Solution Provided
Our RPA team automated all the manual steps of the entire on-boarding process cycle. These spanned across 3 timeframes – before joining, on date of joining and post joining. Key processes that were automated included
Background verification Process
Collection of documents
Setup of one-to-one meetings with reporting managers
Setup of orientation sessions with different departments – HR, IT and PMO
Setup of one-to-one meetings with reporting managers
Outcome
Automated 20 manual processes
Saved time and money – up to 75 savings
Reduced errors and omissions – to almost ZERO
Improved overall satisfaction levels for all stakeholders
Technologies Used
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