Jobs at AAPNA Infotech

Sr. Customer Success Executive

Ready to Lead, Support, and Win – the Commando Way?:
At AAPNA Infotech, we don’t just offer tech solutions – we deliver excellence with attitude. Our time-tracking & productivity-monitoring SaaS platform is scaling fast, and we’re on the hunt for our next Customer Success Commando – someone who’s got the brains, the empathy, and the fire to lead from the front.

If you’re passionate about delighting users, solving real problems, and pushing AI boundaries, this is your mission!

Profile Briefing:

• Lead the charge in supporting users with empathy and precision.

• Own the onboarding experience like a pro- make it unforgettable.

• Handle technical issues like a Commando – swift, smart, and smooth.

• Drive customer love, product adoption, and AI-driven support.

• Mentor and guide a squad of junior cadet.

• Contribute directly to our AI support bot – next-gen stuff.

What We’re Looking For:

• Strong verbal and written communication skills.

• A confident individual with the ability to manage and coordinate with seniors.

• Self-motivated with a go-getter attitude.

• A keen eye for detail and accuracy.

• Enthusiastic about researching and learning new things.

What makes you the Commando for this role:

• 4+ years of customer-facing experience, including 2+ years in SaaS product environments -focused on onboarding, support, and client success.

• Excellent communicator – fluent in tech, people, and empathy.

• Proficient with support platforms like Zendesk, Freshdesk, or Intercom.

• Comfortable working across Windows, Mac, and Linux (via command line or GUI).

• Working knowledge of antivirus tools and endpoint security.

• Known for bringing structure to chaos and clarity to customers.

• Bonus: Familiarity with time-tracking tools.

What You Get at AAPNA:

• Work directly with product and tech leaders.

• Shape the future of customer experience with AI.

• Fully remote, full-on energy, full-stack growth.

• Flexibility, freedom, and fierce learning.

• Competitive compensation and the pride of wearing the AAPNA badge.

Do You Have What It Takes to Be an AAPNA Commando?
Apply now. Suit up. Let’s change how the world sees customer success – one wow at a time.

HR Intern (Employee Engagement)

We are looking for a dynamic and driven HR Intern to join our team and assist in day-to-day HR activities. The ideal candidate is smart, confident, and a go-getter with excellent communication skills and a passion for learning.

Key Responsibilities:

• Assist in coordinating and managing communication with seniors and team members.

• Help with daily HR tasks, including documentation, scheduling, and follow-ups.

• Research and provide insights to support HR initiatives.

• Ensure attention to detail in all tasks, from reporting to correspondence.

• Proactively contribute ideas and solutions to enhance HR processes.

What We’re Looking For:

• Strong verbal and written communication skills.

• A confident individual with the ability to manage and coordinate with seniors.

• Self-motivated with a go-getter attitude.

• A keen eye for detail and accuracy.

• Enthusiastic about researching and learning new things.

What You’ll Gain:

• Hands-on experience in various HR functions.

• Opportunity to work closely with a dynamic team.

• Exposure to handling responsibilities and taking ownership of tasks.

Note – This is an unpaid internship.

Channel Sales Executive

Job Summary
We are looking for a Channel Sales Executive to drive and grow our reseller program for Mera Monitor. The ideal candidate will be responsible for onboarding new partners, nurturing existing channel relationships, and driving large-scale license sales through VARs, resellers, and distributors. This is a strategic and growth-focused role reporting directly to the VP and Sales Head and involves close collaboration with the product leadership team.

If you are self-driven, highly process-oriented, and passionate about building scalable channel ecosystems in the SaaS world, this is the perfect opportunity.

Key Responsibilities:

• Onboard, train, and activate new resellers.

• Manage and grow existing partner relationships.

• Support partner deal structuring and closures.

• Drive license sales via channel partners.

• Track partner pipeline and submit regular reports.

• Support marketing, pricing, and go-to-market strategies for resellers.

Key Requirements:

• 4–8 years of experience in channel sales/partner sales/SaaS sales.

• Prior experience working with resellers, VARs, and distributors.

• Strong follow-up and CRM discipline.

• Excellent communication and partner enablement skills.

• Self-motivated and entrepreneurial mindset.

• Familiarity with HR tech/productivity SaaS is a plus.

• Comfortable working in fast-paced, remote-first environments.

Must-Have Key Performance Indicators (KPIs):

• Onboarding and activation of 5–7 new resellers in 6–12 months

• 10,000+ licenses sold through partners within 12 months

• Partner satisfaction and retention

• Clean, updated, and growing partner pipeline

In this role, the candidate will be required to work on one of our SaaS-based HR products, Mera Monitor. Please visit https://meramonitor.com/ to learn more about Mera Monitor

Sr. Dot Net Developer

We are looking for candidates with strong experience in designing and developing both web-based and Windows-based applications.

Key Responsibilities:

• Design, implement, and support highly scalable web applications and services using Microsoft technologies (ASP.NET Core, C#, MVC, Web API/REST API, SQL Server).

• Lead the development of robust, efficient web and Windows-based applications, ensuring adherence to best practices and coding standards.

• Collaborate with cross-functional teams to define architecture, develop technical solutions, and ensure seamless integration.

• Provide guidance and mentorship to development teams to ensure timely, high-quality deliverables.

• Lead project estimations, system architecture design, and performance engineering.

• Conduct code reviews and maintain high code quality standards.

• Work closely with the QA team to ensure all software is unit-tested, performance-tested, and meets quality standards.

Desired Candidate Profile:

• At least 6 years of experience designing and developing web applications on the.NET platform.

• 3+ years of experience with .NET Core technologies and web-based applications.

• Experience with Windows-based application development is a strong advantage.

• Proficiency in ASP.NET Core, MVC, Web API, REST API, and SQL Server.

• In-depth understanding of OOPS principles, Entity Framework, LINQ, and design patterns.

• Experience in developing desktop/Windows-based applications using Windows Forms or WPF.

• Proficiency with frontend technologies like HTML5, CSS3, JavaScript, and frameworks such as Angular or React (preferred).

• Familiarity with modern version control systems (Git/TFS/SVN).

• Knowledge of build/release management processes and CI/CD pipelines.

• Familiarity with cloud platforms like Azure/AWS (optional but preferred).

• Excellent logical, analytical, and communication skills.

• Experience working in Agile/Scrum environments.

• Knowledge of reporting tools such as SSRS or Crystal Reports is an added advantage.

• Prior experience with US mortgage processes is a plus.

• Must be willing to travel abroad for short- and long-term assignments.

Shift Timing:

• 1 PM to 10 PM